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If you needed heart surgery, would you ever consider
asking three surgeons to submit bids and then go with the lowest
price? The rhetorical answer is an emphatic, "Of course not!'
However, many homeowners think nothing of shelling out tens of
thousands of dollars and opening up their home to a remodeler who
they have selected based solely on his price. Granted, a remodeling
project is not a life threatening operation. But it could have a
definite effect on the family's well being and financial health.
Many factors other than price need to be considered before the best
contractor for the specific project is found.
A common tactic is to solicit three remodelers for bids. The
homeowner will often throw out the high and the low, and take the
middle, confident he's minimized his risk by dropping both extremes.
Price drives the selection. As an afterthought, the homeowner may or
may not check the remodeler's reputation, references and insurance
and licensing documentation. No job interview begins by negotiating
salary, and hiring a contractor should be no different. Before you
get to compensation, you want to be sure you have a qualified
applicant.
One of the first things to check is references. It's important that
you talk with people who have hired the remodeler to do jobs similar
to yours. A beautifully remodeled kitchen or bath sheds little light
on the remodeler's ability to add a second story to your home.
You'll want to ask the references if they had any problems with the
quality, payment schedule, employees or completion time. The most
telltale question you can ask a reference is, "Would you hire this
contractor again?" Some people will be hesitant to make negative
comments, but the enthusiasm with which this question is answered
can usually tell you everything you need to know.
After you've talked with the references, take a look at the work.
Check the quality of the Craftsmanship and materials, overall
aesthetics and creativity, and how the projects blends in with the
rest of the house. Also, verify the remodeler's licensing (if
required in your state) and insurance. If you hire a remodeler who
doesn't carry workers comp and one of his employees falls off your
roof, you could be liable for the medical bills and lost wages.
One indication of a professional remodeler is membership in a
national trade association such as the National Association of Home
Builders (NAHB) Remodelors™ Council. A fly-by-night con artist
intent on ripping people off is not going to leave a paper trail by
joining a professional trade association. Another indication of
professionalism is the type of warranty offered. Most remodelers
offer some sort of a warranty. But remember a warranty is only as
good as the company backing it. Ask if the remodeler carries any of
the third-party warrantees on the market.
Once you have done your homework and feel confident the remodeler
has a proven track record of quality and service then it's time to
discuss the project's details and price.
As with most job applicants the decision may very well come down to
feeling comfortable with the remodeler and being able to
communicate. The remodeler will be spending many hours in your home,
so it's important you feel comfortable with him from the outset. You
should be able to work together combining your ideas and his
expertise to turn the vision into a final product. When you are
purchasing a new car, you're purchasing a product and can see what
it looks like, and test drive it to see how it feels. With a
remodeling project, you're purchasing a concept and don't see the
finished product until well after the contract is signed. This is
the reason why bid shopping works for automobiles but not for
remodeling projects. You can ask three dealers to price a specific
make and model car, and be fairly certain you are comparing like
products. But with remodeling, the products could differ
significantly. There can be many reasons for a low-ball bid
including shoddy materials, poor craftsmanship, inadequate safety
precautions, and lack of insurance and licensing. Or if you're
lucky, the bid may just be from an inexperienced remodeler who's
never done a job like yours before.
When you've selected a remodeler to ask for a bid, make sure the bid
and eventual contract are as thorough as possible including material
brand names and models, cost, payment schedule, procedure for change
orders and completion date. If you like the contractor and are
confident with his work, but he comes in with a bid that's beyond
your budget, all hope is not lost. Ask him what can be scaled down
to meet your budget. It very well could be something minor such as
using quality stock cabinets instead of custom designed ones, or
selecting a different model of tiling, counter top or trim.
Quality is never cheap and good research may seem like a headache.
But see what an expensive headache really is by having a low ball
bidder take the roof off your house, disconnect the plumbing and
leave no forwarding address as he skips out on the final payment.
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